Here’s a little about who we are

Welcome to J.F.Ross Customs Brokers

We are an established Customs brokerage and have been in the business since 1972. There’s not much we don’t know about importing exporting and freight

John Francis Ross started the business in 1972 (hence the current name) and son Kevin joined him in 1980 as the business grew.

Kevin took over the running of the business from John approximately 10 years ago and now owns it fully. With the sad passing of John in Sep 2016, he takes on the sole family name responsibility.

New to the J.F.Ross team is Dave Hartley who joins us and brings with him his own wealth of experience and knowledge.

We may be small but we have a lot of experience with over 70 years’ experience to draw on between us.

We are experts in Air, Sea and Post Imports and Exports through all the various logistical aspects along the way. Personal friendly service is our aim and together with an experienced enthusiastic team, local knowledge, a hands on “can do” approach and the latest managing software, we provide the most accurate and consistent service for all of our importer and exporter clients.

We pride ourselves in diligence and strive for perfection on a daily basis. We also cater to the world with many offshore clients, to complement our local (New Zealand) clients. Our client list ranges from Multinational Corporations to the little guy with big ambitions.

Ours is truly a global industry and we are truly a global business!

Find out more, contact Kevin Ross today

Our Vision

Is to offer a complete and comprehensive Customs and Freight Forwarding service second to none.
We pride ourselves on retaining some of our client relationships for decades through true transparency, professional management and fair cost structures.

Kevin Ross


Kevin first came to work for his father John in 1979 as a junior customs clerk, having spent 9 months working for Aakronite New Zealand in their manufacturing plant. He immediately began the process of becoming a “Licensed Customs Agent” by attending ATI (Now AUT). Kevin completed his NZ Certificate studies in 1984 and received his NZ Certificate in Customs early in 1985 which granted his Customs Agents License.
Working in a small customs brokerage gave many different opportunities to learn all facets of the customs and freight industry and he works with all sorts of clients assisting them to build and prosper in their respective businesses.
Kevin’s effervescent personality is the perfect match for our motto of friendly personal service and expertise. With 35 years in the industry, Kevin has not lost his passion and enthusiasm for the privilege of working with and assisting all his clients whether big business’s or small.
Kevin is an avid and passionate waterman enjoying surfing, diving, fishing and anything to do with the sea. He keeps fit with surfing and yoga all year round and touch rugby in the summer. Kevin is very enthusiastic about Homoeopathy and completed a 4 year diploma in Classical Homoeopathy in 2004 and assists friends and family with acute ailments.
Kevin married his lovely wife Kay in 2011 and lives on Auckland’s North Shore.

John Francis Ross


John commenced his working life on the 6th of February 1951 at New Zealand’s largest Importer/Exporter, Kempthorne & Prosser Drug Co, where he was the shipping and customs manager for 20 years. He was there until 1971, before starting up his own public practice, “J F Ross, Licensed Customs Agent” which is the name bar a change in terminology that we still operate under today. John’s son Kevin came on board in 1980 and he trained him up in the industry creating a family owned and operated business, which to this day relies on a passion for the business and specialist expertise in the industry. John spent over 60 years in the customs business and saw many changes over the years. From general cargo ships to container ships, from manually calculated customs entries to today’s electronic computer generated declarations.
With Johns passing, still one thing is assured, the planes and ships still keep coming in and out of New Zealand and Johns passed on knowledge is still being used by Kevin to handle and assist our clients.
John will always be remembered, not only by our clients, family & friends but also by the industry where he was a long-serving and well-respected operator with his own successful style of doing business.

David Hartley (Dave)

Senior Customs Broker

Dave has joined us in 2017 and brings with him an in-depth knowledge and experience in all aspects of customs and freight forwarding having worked in this industry for nearly 30 years as a licensed broker.
This knowledge and the extensive network he has across the industry means he understands and can proactively manage risks and issues, delivering an efficient, easy service for clients.
Believe it or not, Dave and Kevin have known each other since attending Glenfield Intermediate School back in the day and although Dave went his separate way at high school, he reconnected again whilst studying and completing the NZ Customs Certification required to obtain the NZ Customs License.
Dave and Kevin have been good friends ever since and it has created a great environment to be working together.
Dave’s expertise fits in perfectly with the J.F.Ross Customs Brokers philosophy as someone you trust and respect and who has the same focus on small business acumen on a big business scale.
Dave is married to Kath and together they have two wonderful teenage children in Bridget and Cameron.
Dave enjoys and is very passionate about most outdoor pursuits but especially those such as surfing, fishing, snowboarding, mountain biking, and disc golf.
As a father, he also takes a positive involvement with Bridget and Cameron’s own sports and hobbies.